Privacy Policy
01. Introduction & Scope
At The Monarq Hotel (located on Shegaon - Rahatgaon Rd, near Jawarkar Marriage Hall & Lawn, Rahatgaon, Amravati, Maharashtra 444604, India), we are dedicated to providing peerless hospitality while guarding the confidentiality, integrity, and safety of your personal data.
This Privacy Policy describes how we collect, handle, store, and protect your information when you browse our website (https://themonarqhotel.com/), make room reservations, book banquet venues (Majestiq Ballroom, King's Court, Queen's Court, Quorum Hall), dine at our culinary venues, or communicate with our hospitality team.
02. Information We Collect
We may collect information directly from you in the following circumstances:
- Reservation & Guest Details: Full name, email address, contact phone numbers, residential address, nationality, and arrival/departure dates.
- Statutory Verification: Government-issued identification proof (such as Aadhaar, Passport, Driving License, or Voter ID) as mandated under Indian hospitality laws and hotel registration norms.
- Billing & Financial Data: Transaction references, preferred payment modes (UPI, credit/debit card, net banking), and billing addresses required for invoicing.
- Bespoke Preferences: Dietary preferences, special room requests, wellness preferences, and event celebration details to personalize your stay.
- Digital Navigation Data: Non-personally identifiable technical telemetry such as IP address, browser version, and page interaction timestamps used strictly to guarantee smooth website performance.
03. How We Use Your Information
We use collected guest information solely for legitimate operational and hospitality purposes:
- Processing room reservations, suite bookings, and banquet venue contracts.
- Delivering personalized guest experiences, 24/7 butler assistance, and customer support.
- Sending direct confirmation messages, invoices, and stay updates via email or phone/SMS.
- Fulfilling statutory reporting and safety obligations under local and federal regulations in Maharashtra and India.
- Preventing fraudulent bookings and preserving the physical and digital security of our premises and systems.
04. Data Confidentiality & Sharing
The Monarq Hotel does not sell, rent, lease, or monetize your personal information to any third party under any circumstances.
Guest information is shared only with trusted service providers who assist us in operating our hotel management system, processing payments, or delivering verified concierge services. All such partners are contractually obliged to adhere to strict confidentiality and data protection measures in compliance with the Digital Personal Data Protection (DPDP) Act, India.
05. Ownership of Content & Intellectual Property
Website designers, technical contractors, or software developers (including Quore-tex or associated agencies) have contributed technical development services only and retain no ownership, intellectual property rights, licensing authority, or content rights over any Monarq Hotel materials. All rights are strictly reserved by The Monarq Hotel management.
06. Data Security & Retention
We employ robust industry-grade encryption, firewalls, and restricted-access protocols to secure guest records. Personal data is retained only for the duration required to fulfill reservation commitments, address customer service needs, or satisfy statutory tax and legal recordkeeping periods mandated by Indian law.
07. Inquiries & Privacy Contact
If you have questions regarding this Privacy Policy, wish to request access to your records, or need data corrections, please contact our Guest Relations & Compliance Desk:
- Email: info@themonarqhotel.com
- Direct Telephones: +91 8007986233 | +91 7378498676
- Physical Address: The Monarq Hotel, Shegaon - Rahatgaon Rd, near Jawarkar Marriage Hall & Lawn, Rahatgaon, Amravati, Maharashtra 444604, India.